Remote and On-Site IT Support Services
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- Are you facing challenges like these?
ProActive Care™ delivers comprehensive IT support services for SMBs and nonprofits.
Everything you need to secure, protect, and maintain your operations
ProActive Care™ provides enterprise-level IT support at an affordable flat monthly rate. 24/7 monitoring? Help desk support? Projects? Managed backups and security? Done!
ProActive Care™ is your complete solution for a worry-free IT experience. Never worry about IT again!
How DTS ProActive Care™ delivers productivity and peace of mind
- 24/7/365 system health monitoring
- Super fast help desk responses
- Fully managed cybersecurity measures
- Office installations, moves, and upgrades
- Help with implementing any and all IT infrastructure
- Nonintrusive backend support and maintenance
- Friendly and professional service by experts who love their jobs
The client’s voice
“Before DTS, it was a nightmare.”
Before DTS, we had multiple different providers — it was a nightmare. DTS was able to come in and completely renovate our operation. They set up an effective network, integrated all of our electronic services, phone system, and security. We now have one place to call, somebody who knows all of our systems. They’ve also been the best company we’ve ever worked with, not just in terms of IT, but the overall integrity of the people there.
Dr. Alan Goldhamer
Founder, TrueNorth Health Center
Santa Rosa, California
Why Choose DTS?
Your systems are continuously managed using network monitoring tools that relay the real-time status to our engineers before problems can arise. And if you ever need help, we’re there with unlimited remote or on-site support.
We’ve been doing this since 2008 and completed 100,000+ remote sessions and thousands of on-site visits. And our customer satisfaction scores are steady at 98%+.
You can leverage our expertise to fill any talent gaps you need but can’t afford. Our IT support service plans are scalable and deliver everything your business needs to make technology work for you.
Take the next step to learn more about how DTS IT support services can help your business.
Remote and on-site IT support services for businesses and nonprofits since 2008
ProActive Care™ fundamentals take your productivity to the next level:
Unlimited remote or on-site support
When you need help, we’re there — and we care. Whether it’s an application error, a performance problem, or you just have a question, the DTS support team is always ready to help.
- We are open seven days a week to take your requests by email or phone.
- Your request is assessed within one minute.
- The technician or engineer remains in contact with you until resolution.
- Afterwards, you receive a report detailing the solution.
- We reach out by phone — we don’t consider your request closed until you have answers to all of your questions.
24/7/365 system monitoring
Networks must be monitored to keep them healthy. Servers, backups, storage, and malware are just a fraction of the metrics we monitor to ensure system continuity for your business.
Through our investment in the best monitoring tools and our years of continual refinement, our team has an extraordinary ability to take proactive measures to protect your technology.
Business continuity and disaster recovery
A reliable backup system is absolutely critical, so we created ProActive Backup™ powered by Veeam, the global leader in backup technology.
- Hourly encrypted backups for granular restores
- Hybrid backups, locally for speed and off site for safety
- Instant server recovery for excellent RTO (recovery time objective)
- Fully monitored and managed by DTS
Cloud security services
The DTS Cloud provides your organization with secure applications to meet your productivity needs. These highly cost-effective and scalable applications include:
- SecureMail: Compliant business-class email with encryption
- SecureChat: Rich persistent chat for one-on-one and team collaboration
- SecureShare: For sharing files with clients, colleagues, and organizations
- SecurePass: Staff password management and private team sharing
Vendor management
Because we specialize in the products and services required to build networks, we’re in a unique position to manage your IT vendors for you. Our team serves as the single point of contact and takes full responsibility for all vendors, so you avoid the hassle. We’ll contact them on your behalf to address technical issues, manage their accounts, and negotiate the best pricing. And each vendor issue and resolution is documented for your regulatory compliance.
Reporting
We believe it’s our responsibility to demonstrate the value we’re providing to your organization. We don’t just tell you what we’re doing to manage your IT, we show you in detailed monthly technology reports, including:
- Support requests opened and closed with drill-down detail
- Data backup summary
- Internet and email security summaries
- Domains accessed and blocked
- Server and workstation antivirus and patch status
- Hardware inventory details
- And more
Your monthly system health reports give you a bird’s-eye view of what’s happening on your network and how our team is interacting with your staff and systems.
What the results look like
- Your employees feel satisfied and secure with their working environment.
- Your support requests are answered by real people in real time.
- You have peace of mind knowing your IT is being monitored 24/7/365 and any problems will be fixed.
- You’re receiving monthly reports detailing how your technology spend is benefiting your bottom line.
IT experts with nationwide reach
Since 2008, DTS has been providing IT solutions for small and medium-sized businesses across the lower 48 states from our base in the Bay Area.
From regulatory compliance, network design, hardware integration, and systems management, DTS does it all.
Wherever you are, contact us today to join our growing list of satisfied clients.
Finding IT support services just became easier:
1. Contact
Book a free discovery call to share your situation and clarify your options.
2. Assessment
Receive your personalized assessment and action plan.
3. Solution
Watch our experts optimize your IT and business security.
Leverage the best in the business
Frequently asked
questions
We are headquartered in California’s Bay Area and provide IT services there as well as all US cities with a population of 75,000 or larger.
We review and assess all support requests within 60 seconds.
Simply send in a support request to [email protected] or call us at 707-536-9173. We provide comprehensive support both onsite and remote.
We assist our clients in meeting multiple regulatory compliance requirements, including HIPAA, PCI, SOX, and others.
Yes, we guarantee you’ll love our services. If you believe we haven’t delivered on what we promise in our contract, you have the option to cancel and receive a refund for your last month of service.
Our IT service plans start at just $600 per month for up to 10 users. Learn more here.
DTS was founded in the Bay Area in 2008 by John Newcomb to serve the IT needs of the healthcare industry. Since then, we’ve grown our team and expanded our abilities to secure, protect, and maintain a variety of businesses throughout the US. We now support healthcare, nonprofits, manufacturing, the public sector, and a wide range of professional services like finance and law firms. Learn more here.
